FAQ
Short answers.
Are you DESC certified?
No, Wadeh is not DESC certified. If your business needs a test by a DESC-accredited provider, tell us before we start and we will say plainly whether we can meet that requirement.
Where is our data stored?
In the services we use: Microsoft 365 keeps your data in the region Microsoft assigns to your account, Sophos keeps device security data in the region chosen when your account is set up, and the Wadeh client portal keeps a copy of your alerts and reports. We tell you each location in writing before you sign.
How long is the contract?
12 months, starting after your free month. Prices exclude 5% VAT.
What do you install?
A small Sophos security program on each computer. On work phones we use Microsoft’s built-in device management, part of Microsoft 365 Business Premium. Nothing else, and we remove it all if you leave.
What happens if we get hacked?
We cut the affected device off from your network within 15 minutes, find out how the attacker got in and what they touched, then clean the device and get it working again. We keep you updated on WhatsApp throughout, and you get a plain-English report of what happened and what we changed.