Last updated: 19 October 2026
About these terms
Wadeh Cyber Security (“Wadeh”, “we”) is based in Dubai Airport Freezone (DAFZA), UAE. If your business signs a service agreement or order form with us, that document takes priority wherever it differs from these terms.
Our service
We provide the Complete plan described on our pricing page: monitoring, protection, testing, response and reporting for your computers, work phones and Microsoft 365 accounts. We agree the exact devices, users and start date with you in writing.
Price and payment
- AED 462 per device per month, with a minimum of 25 devices.
- Prices exclude 5% VAT.
- We invoice monthly, and payment is due as stated on each invoice.
- Optional extras are priced separately and added only with your written agreement.
Free first month and contract length
Your first month is free and includes the full service. If you decide not to continue, tell us before the month ends: you pay nothing and we remove our software. If you continue, a 12-month contract starts after the free month, and we agree with you before it ends whether to renew.
What you agree to do
- Give us accurate information and the access we need to protect your systems.
- Tell us when you add or remove devices or staff.
- Keep your portal passwords private and use two-step sign-in.
- Use our service only for lawful purposes.
Testing your systems
We only test systems that you own or are authorised to have tested, with your written permission and an agreed scope and time.
What we can and cannot promise
We take reasonable care and follow recognised good practice. No security service can stop every attack, so we cannot guarantee that your business will never be affected. Response times shown on our website are the targets we work to; your signed agreement sets any binding service levels.
Products from other companies
Our service uses products such as Sophos and Microsoft 365, which have their own terms. We are not responsible for outages or changes made by those companies, but we help you deal with them.
Liability
To the extent UAE law allows, our total liability for any claim is limited to the fees you paid us in the 12 months before it, and we are not liable for indirect losses such as lost profit or lost opportunity. Nothing in these terms limits liability that the law does not allow us to limit.
Confidentiality
We keep your business information confidential and use it only to provide the service. Our privacy policy explains how we handle personal data.
Ending the service
Either side can end the agreement if the other seriously breaks it and does not fix the problem within 30 days of being told in writing. When the service ends, we remove our software from your devices and return or delete your data as agreed with you.
This website
The content on this website is general information. The Security Score and the office simulation are illustrations, not an assessment of your systems. The incident examples come from published news reports, linked on the page.
Governing law
These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai, and the courts of Dubai have jurisdiction.
Changes and contact
We may update these terms, and we change the date at the top of this page when we do. Changes do not affect a signed agreement until it is renewed. Questions? Message us on WhatsApp at +971 50 943 7608.